Frequently asked questions

We help you get running with implementation assistance as part of onboarding — from install or cloud provisioning through configuring your loan types and importing your existing accounts.

It depends on your office count and how much existing data you’re bringing over. We’ll give you a clear timeline when we scope your setup.

Yes. We walk your staff through the workflows they’ll use day to day, and our support team is available Monday–Friday once you’re live.

Signature, secured, and title loans — the core products small lenders run. Every workflow is built around how these loans actually get originated, serviced, and collected.

Yes. LoanTec produces operational, financial, and compliance reporting on demand — the numbers your office and your state regulator both need.

Cloud-based suits multi-office operations that need centralized, always-current data. Standalone suits a single-location shop that wants everything running locally. Same software either way.

Pricing is quote-based — set by your office count, deployment type, and the features you use. You only pay for what fits your operation.

Implementation assistance is part of getting you running. We’ll cover the specifics when we scope your quote.

Phone and email support Monday–Friday, 8 AM – 7 PM CST, plus ongoing software updates — standard with every deployment.

All three national bureaus — Equifax, Experian, and TransUnion — are built in, so credit pulls happen inside LoanTec.

REPAY handles payment processing directly within your LoanTec workflow, so payments are captured and applied without exporting to a separate tool.

Crypton Mobile connects LoanTec to mobile workflows for lenders who need them. Ask us how it fits your operation.

We work under multiple state regulators, including Texas (OCCC), Oklahoma (OKDCC), and Tennessee (TNDFI). Operating somewhere else? Contact us — we likely support it.

We’ve tracked every regulatory change in small lending since 1996. When rules shift, we update the software so your reporting stays compliant.

Monday–Friday, 8:00 AM – 7:00 PM CST.

Call (830) 896-7107 or email info@loantec-software.com. A real person who knows the software will help you.